Vacancy! LISSE AFRICA

A Customer Service Representative is needed at LISSE AFRICA- an adept human resource consulting with key interest in the support recruitment industry with the aim of providing support staffs that are professional, verified and well documented.

Deadline
28th December, 2017

Position
Customer Service Representative

Location
Ajah, Lagos

Role Summary
-Managing incoming calls and customer service inquiries
-Build sustainable relationships and trust with customer accounts through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Generating sales leads that develop into new customers
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Identifying and assessing customers’ needs to achieve satisfaction
-Identify and assess customers’ needs to achieve satisfaction
-Meet personal/customer service team sales targets and call handling quotas
-Take the extra mile to engage customers

Requirements
-Proven customer support experience or experience as a client service representative
-Ability to multitask, prioritize, and manage time effective, internet savvy
-Strong phone contact handling skills and active listening
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-OND/HND/B.Sc can apply

Work days
Monday Saturday

Salary
N50,000.00

APPLICATION