Vacancy! Bolton White Hotels & Apartments

Bolton White Hotels & Apartments is a leading firm in the hospitality industry. We are dedicated to ensuring the comfort of our guests. Our luxury accommodation in the heart of Garki and Wuse zone 7 in Abuja offers unparalleled guest services. Bolton White Hotels & Apartments is superbly placed to cater for guest service requirements; ensuring guest stay is both pleasant & unforgettable, we combine the experience of our team which represents a breadth and depth of expertise that is unmatched, and we believe our people are the cornerstone of our success.

Deadline
4th December, 2017

Position
Guest Relation Officer

Location
Abuja

Responsibilities
-Meet and greet guests upon their arrival at the hotel
-Interact with guests and provide a welcoming atmosphere
-Coordinate and supervise activities for guests
-Attend to guests’ queries, needs and other special requests
-Listen to complaints put forward by guests, resolve stressful situations and provide solutions to problems
-Promote the facilities and services offered by the hotel
-Cooperate and coordinate with the other hotel departments to provide an efficient service
-Provide general information and directions
-Advise and assist guests on leisure activities, places to visit and travel arrangements
-Be especially attentive to repeat guests and other VIP guests
-Bid farewell to guests at the end of their stay

Requirement
-An outgoing and cheerful personality
-A diplomatic and polite manner
-Guest service skills
-Communication and listening skills
-Organisational and time management skills
-Decision-making, negotiation and problem solving skills
-Telephone manners
-Computer literacy
Other Requirements:
-General knowledge of various topics such as the arts, cuisine, history, geography and culture
-The ability to absorb information quickly and keep myself updated daily on the latest news, events and so on
-The ability to communicate with people from all walks of life and of different nationalities
-Fluency in other indigenous or foreign languages will be an added advantage
Educational Qualification:Minimum of Higher National Diploma in Hospitality Management or other relevant course.

Application
Interested and qualified candidates should send their Application Letter and Resume/CV’s to: jobs@boltonwhitehotel.com using the Job Title as email Subject.