My horrible experience of terrible service, deceit and theft with Wifi.com.ng’s Tizeti Network

“Dear Isaac, trust this mail meets you well. We have excellent coverage at your location. It’s a fixed wireless internet service that involves the installation of an outdoor device (radio) and an indoor device (router). We provide (2-5) Mbps on a shared network. Our service is UNLIMITED. The installation cost for the residential unlimited plan is as stated below: (Set up – 35,500 Monthly subscription – 9,500 Total: 45,000)”

Tizeti’s Sales Executive’s deceptive assurance email

That was the response I received on July 22^nd 2019 from one Uche, an official of Wifi.com.ng following my inquiry about their services. To allay my obvious skepticism, after availing my contact number, she immediately placed a call and categorically stated that, in case I am unsatisfied with their services, they have a refund policy..

I was still going to explore other options but upon Uche’s emphatic re-assurance on their refund policy, I instantly transferred payment into the company’s account.

On the 25^th of June, their officials who came around later than planned and announced they were done with installation after about 30 minutes. Of course, their unapologetic lateness was no issue to me. Unknown to me, that was the beginning of intense stress.

Upon our attempt to use the internet, the brand new Tizeti network service wouldn’t even load the lightest webpage. To my utmost surprise, we couldn’t open practically any site, neither could we send an email let alone do proper browsing with it. We tried and tried everything we knew, including restarting the network severally, according to their instructions, to no avail. Until that very day, I had never experienced an internet network as slow as Wifi.com.ng’s Tizeti Network.

My intuition told me their claim of having “Excellent Coverage” in our location wasn’t true, so no matter what was done, there would be no difference. They were only nice until the point money enters their account.

I sent a complaint to them via mail to which they eventually sent their officials to check again. Afterwards, the internet practically got even worse and it was now showing three different names on the device. I have had to use poor internet but Wifi.com.ng’s Tizeti network is the worst internet service I ever experienced, even here in Nigeria. It was so bad that we had to revert to using our previous internet service as what we thought to replace our former internet service is far worse than what we had before.

At this point, we realized we had been swindled. But I also remembered I only obliged to pay based on their refund policy so I sent a mail for refund. Unfortunately, all of my mails went to deaf ears. It’s over three weeks as I write and Wifi.com.ng has refused to refund money for the service they never rendered despite their deceitful refund policy, needless stress and time wastage we’ve had to go through with them.

While this has nothing to do with the N45,000, it might interest you to know that as of today, about a month after, we’ve not been able to use the internet for anything whatsoever as it now remains off as shown in the image below. Tizeti ignored our last email and they can’t be bothered about refunding us or sorting the issues.

Tizeti is a very bad broadband network service and this is simply lending an eye to someone out there researching for a good internet service in Nigeria not to fall prey into the hands of the sheer wickedness and deceit called Wifi.com.ng and their horrifying Tizeti Network Limited.

Apparently, I’m not alone as I just stumbled upon multiple threads on Twitter about Tizeti’s terrible service. The least we can do is ensure other unsuspecting people don’t go through the needless emotional distress and deceit Tizeti put me through for over three weeks now.

i am not just complaining because of bad network and your bad customer service… your policies and tactics on auto renewal of subscription is fraudulent, you have not addressed that… pls check my petition and try to be coherent next time https://t.co/Yjat1IFy2h

— OLATERU OLUWATOSIN S. (@demotology) June 14, 2019

Your bad network and poor customer services is my worst mistake this month. I regretted the day I contacted your office for internet connections. Pls come and remove your nonsense network from my house. I have discovered a new internet services and its FiberOne. Go merge wit dem

— Mister (@BIFOEkene) June 12, 2019

@tizeti I subscribed to your network earlier this month and its been an disappointment, i had to get a backup with another provider i have called once each week to complain and only hear we are working on it. Ve called twice today too. If this is how your network is, then is BAD.

— ibiyemi ayodele (@ayoibiyemi) June 25, 2019

Stay away from @tizeti or https://t.co/UGdOvcz3DQ..

— Tunde Akinseye (@tundeakinseye) February 25, 2019

The idiots have all their Yaba customers connected to one access point cos the remaining two are bad. Spending money on ads instead of fixing their network.

— olayinka (@olay1nka) August 11, 2019

Terrible service by @tizeti @wifisupport1. You rarely get up to 800kbps which in itself is grossly abysmal. Ideally, a poor service should be 1.3Mbps. I had so much hope for @tizeti but was horribly disappointed

— Dizzle (@dennisajalie) January 24, 2019

When considering internet services in Nigeria, please avoid Wifi.com.ng’s Tizeti Network Limited and do your due diligence with other options available to you before committing your funds to them.

UPDATE: Kindly note that hours after publication of this post, Tizeti finally reached out, refunded the N45,000 and uninstalled their equipment. Thank you.