FCCPC probes GTB, MTN, Air Peace over consumer complaints

The Federal Competition and Consumer Protection Commission (FCCPC) has launched an investigation into leading players in Nigeria’s banking, telecommunications, and aviation sectors following numerous consumer complaints.

Ondaje Ijagwu, Director of Corporate Affairs at FCCPC, in a statement, said that invitations have been extended to MTN Nigeria, Guaranty Trust Bank (GTB), and Air Peace Nigeria to answer some questions about alleged poor and exploitative practices.

He said the inquiries, which will take place on December 3rd, 4th, and 5th, respectively, are being conducted under the Federal Competition and Consumer Protection Act (FCCPA) 2018, specifically Sections 17, 18, 32, 33, 80, 110, 111, 112, and 113, which empower the Commission to investigate and resolve practices that undermine consumer rights, disrupt markets, or create unfair competition.

He said the engagement with the companies would provide a platform to address consumer concerns, clarify business practices, and enforce compliance with regulatory standards.

He added that the companies have been asked to appear before the Commission on the designated days to provide information and responses to enable the Commission to make determinations and resolve pending issues promptly.

He said: “For instance, in the banking sector, the FCCPC will engage GTB over reports of network failures that hinder customers from accessing their funds or using banking applications.

“In the telecommunications sector, MTN Nigeria will face questions regarding persistent complaints of undelivered data services, unexplained data depletion, and inadequate customer care.

“Similarly, Air Peace Limited will address allegations of exploitative ticket pricing, including significant price hikes for bookings on certain domestic routes.”

Ijagwu said the action reflects the Commission’s commitment to safeguarding consumer rights, fostering a fair marketplace, and ensuring accountability across all sectors.

“To this end, we urge consumers to continue to report instances of poor service delivery or exploitative practices to the FCCPC through its official channels,” he added.