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Zuckerberg begs users as Facebook, Instagram, WhatsAPP regain life

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Disconnected giant social media platforms, Facebook, Whatsapp and Instagram have returned back online, nearly six hours into an outage that paralyzed the social media platforms.

In an announcement on Twitter, Facebook apologised to its more than 1.5billion users worldwide.

“To the huge community of people and businesses around the world who depend on us: we’re sorry. We’ve been working hard to restore access to our apps and services and are happy to report they are coming back online now. Thank you for bearing with us”, it said.

The company says the cause was a faulty configuration change.

All three services are owned by Facebook and could not be accessed over the web or on smartphone apps.

Downdetector, which tracks outages, said it was the largest failure it had ever seen, with 10.6 million problem reports around the world.

The services went down at about 16:00 GMT with users beginning to gain access to the sites at around 22:00.

In a statement on Tuesday, Facebook said that the faulty configuration change affected the company’s internal tools and systems which complicated attempts to resolve the problem.

It added that there was “no evidence that user data was compromised as a result of this downtime”.

Earlier, Facebook founder Mark Zuckerberg apologised to those affected by the outage.

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