Customer Service Representative at Tom-Richards Consulting

Tom-Richards Consulting envisions a business climate in Nigeria which is gradually revolutionizing into a global one to be guided by key universal business principles. This has been our driving force and has led to a reinvention of our service offerings and our mode of delivery.

We are highly energetic and self-motivated to take our clients to the top of their industry and to maintain such position. The proprietary tools we use are generated in-house and highly probing to unravel minor issues beneath the obvious.

Job Title: Customer Service Representative
Location: Lagos

Job Responsibilities:

• Serves customers by providing product and service information; resolving product and service problems.

Job Duties:

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.