Barred NIN-SIM: MTN apologises to customers

Subscribers have posted various complaints online concerning the barring of their SIM cards by network providers in Nigeria.

Following the outburst, Mobile Telephone Network (MTN), apologised to customers via their tweets on Tuesday.

MTN customers dragged the network provider for restricting their lines despite linking sim cards to the National Identification Numbers.

@rinaj_walta’s tweet read, “Mtn has done their worse ba. They have finally done what they have been saying they will do. I hope they are happy? @MTNNG, what will happen to my airtime now? #givemebackmyairtime #blocked #mtn.”

“Been trying to add my nimc number for over months it keeps saying error input again. After 6 months oooo. You guys decided to wake and block off my number. Kodaaaa naaa,” @teslim_oyedele posted.

@Drjoshobi, “why am I not able to make calls, my NIN has been duly linked to my mobile number. What’s all this?”

In response, MTN’s post read, “Y’ello. We apologize for any inconvenience caused you. The communication to implement restrictions on outgoing calls for customers who have not linked their National Identification Number (NIN) to their SIM is a directive from the Federal Government. ~AO.”

“Y’ello, I am so sorry to read about this. Kindly provide the affected phone number via DM for checks. Thanks. ^NA.”