AXA Mansard Health strengthens provider partnerships to enhance customer experience

As part of its continued effort to ensure that its customers receive quality healthcare service anywhere and anytime, Nigeria’s leading health insurance company, AXA Mansard Health, has brought over 1,000 healthcare professionals in Lagos, Port Harcourt, and Abuja during its annual providers’ forum.

According to Tope Adeniyi, the Chief Executive Officer of AXA Mansard Health Limited, the annual Health Providers Forum, with the theme “Together for Wellness,” underscores the company’s commitment to engaging its providers so they can deliver exceptional services to its customers.

In his keynote address, Adeniyi emphasized the importance of the forum’s theme and the company’s dedication to its customers. Our providers are integral to our vision, he remarked. We are a customer-first company in principles and practice. But our providers are at the heart of that commitment. When our providers give our customers the best of care, then our customers can validate our promise. So, this forum is an opportunity to listen, learn, and ensure that we continue evolving with our providers in the ultimate pursuit of a healthier and prosperous society.”

He furthered that the roles of healthcare providers and Health Insurance Organisations in national development are integral, noting that providers should appreciate the forum not just as another engagement but as an opportunity to share in a purpose that provides the country with a better society.

“At AXA Mansard, our purpose is acting for human progress by protecting what matters. Health matters not just to individuals but also to the national development of any nation. The healthier people a nation has, the higher its capacity and propensity for development”.

So our meeting here today is not just for the wellness of our customers and your patients; it is for the collective prosperity of our country. So we are inviting you to join us on this ambitious journey to make healthcare accessible, available, and accessible in Nigeria, he remarked.

One of the highlights of the event was the recognition of outstanding providers who had gone above and beyond in delivering quality care to customers. These providers were celebrated for their dedication, innovation, and excellence in service, reinforcing the message that AXA Mansard values and supports its provider network.

As AXA Mansard Health moves into 2025, the insights and feedback gathered from this forum will be instrumental in improving its customers’ services.