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Vacancy! RAOCISS Global Services

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A Customer Service is needed at RAOCISS GLOBAL SERVICES .

Position
Customer Service

Location
Lagos

Role Summary
-Provides general information about the organisation.
-Collects personal information from customers like addresses and phone numbers and processes their payments in a confidential and secure manner.
-Memorizes and uses a call script when conversing with customers.
-Ensures call recording devices are engaged and informs customers that calls may be recorded.
-Handles both cancellations and renewals.
-Encourages customers to purchase additional merchandise or upgrade services.
-Contacts customers to let them know about sales or special promotions.
-Resolves any customer complaints and recognizes when complaints need to be escalated to management.
-Handles product recalls and recommends solutions to customers when products malfunction.

Requirement
-Possesses superior verbal and written communication skills.
-Exhibits proficiency with email communications, website navigation and effective marketing through social media.
-Demonstrates extensive knowledge of all products and services offered by the company.
-Displays strong math skills as well as the ability to satisfactorily appease dissatisfied customers.
-Minimum of OND is required

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Application
Interested candidates should forward their CV to jobscolony@yahoo.com

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