Vacancy! G4S

World’s leading security solutions group with operations in over 125 countries- G4S.
In Nigeria, G4S provides secure transport, security technology, training and integrated security solutions to customers operating in the commercial, diplomatic, industrial, telecom and transportation sectors.

Deadline
14th January, 2018

Position
Head of Operations

Location
Lagos

Category
Guarding

Type
Full Time

Country
Flexible

G4S Business Unit
Nigeria

Introduction
-Reporting to the Country Manager Director – Nigeria, the Operations Director coordinates the provision of contractual and ad hoc security services to customers, in compliance with legislation, G4S policies and procedures, to ensure achievement of budgeted financial targets.
-The incumbent is also responsible for monitoring the quality standards of all security services, ensuring adherence to regional standards.

Role Summary
-Effective management of the division’s financial performance:
-Manage relationship between actual results, budgets and forecasts
-Achieve Contract profitability according to targets
-Prevent claims through regular customer risk assessments
-Achieve existing Revenue Growth
-Initiate cost saving model and controls
-Gross Margin Management
-Ensure Labour Efficiency according to standards
-Ensure Overheads control according to standards
-Manage escalation to completion
-Client retention and maintaining customer service levels:
–Ensuring that all required formal customer meeting are scheduled, attended and documented
–Ensure quality service delivery in line with the ‘G4S Way’
-Effective management of the division’s people performance:
–Proper allocation of employees to positions to fulfil contract requirements
–Ensure employees adhere to standards and address accordingly in line with G4S policies and procedures
–Analyse and address employee turnover
–Ensure appropriate level employee training and development
–Maintain excellent employee motivation, performance management and engagement
-New business development:
–Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions.
–Demonstrate a thorough understanding of the competitor environment faced by Nigeria
–Involvement in community and business forums and general public profile

Requirement
-Relevant Tertiary qualification
-Successful completion of higher schooling qualification +3
-Driver’s License
-Two to five years’ relevant work experience
-Five years’ experience in operations management
-Exposure to manned security services and Cash services is a distinct advantage
Competencies:
-Leading people
-Delivering performance
-Managing professionally .
-Collaborating and Co-operating
-Driving Change
Skills:
-Written communication skills, at a high proficiency level
-Verbal communication skills, at a high proficiency level for English would be desired.
-Computer proficiency in:
-Microsoft Word
-Microsoft Excel
-Microsoft PowerPoint
-EasyRoster Advantageous
-VIP Payroll Advantageous
-Google Mail and Google Drive Advantageous

APPLICATION