Home Jobs Vacancy! Customer Service Interns At CornerStone

Vacancy! Customer Service Interns At CornerStone

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Customer Service Interns are needed at CornerStone Staffing – A big player in the FMCG Industry, is recruiting suitably qualified candidates to fill the position.

Role Summary
This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

-Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
-Must effectively manage different communication channels:resolve customer complaints via all available phone, email.
-Track and follow-up all customer requests in a timely manner.
-Compile reports on overall customer satisfaction.
-Identify and assess customers’ needs to achieve satisfaction.
-Track and follow-up all customer requests in a timely manner.
-Compile reports on overall customer satisfaction.
-Identify and assess customers’ needs to achieve satisfaction.
-Direct or route customer calls to appropriate personnel for assistance.
-Work with customer service manager to ensure proper customer service is being delivered.
-Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
-Handle dissatisfied customers in a polite and professional fashion.

Requirement
-Minimum B.Sc /HND required in any field. 3 years relevant experience
-Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
-Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
-Ability to multi-task and manage several projects simultaneously
-Exceptional customer service and follow up skills
-Effective communication and interpersonal skills (both written and verbal)
-Self-motivated and able to work independently and in team environments

Application
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